Purchase policy

(One of our priorities is to provide high quality service)

Therefore, during the application process, you agree to the terms and conditions attached to this page.

The user of (Lomar e-shopping store) must have full capacity and have full legal rights to use websites and be responsible for the actions of minors and those under the legal age who use smart devices and computers to enter the Lomar e-shopping site.

Order Policy

The name, address and contact number must be written correctly as required in the data filling box.

Note that the contact number must be activated on the WhatsApp service.

Electronic payment policy.

The product cannot be exchanged after the payment is completed.

You have the right to cancel the order within 24 hours after completing the payment process, and this incurs credit transfer fees by the bank, Tabi and Tamar.

Every pre-order you purchase is made especially for you, so please read our return and exchange policy carefully.

The product cannot be returned or exchanged after confirming the order, so please make sure of the product description, measurement and color before completing the payment process.

Replacement is available in the event of a manufacturing defect or a difference in the product description and image within 24 hours of receiving the order and reporting the product. The store bears all replacement costs.

The product cannot be returned or replaced if the tape and protective labels are removed and the consumer has not used the product or obtained a benefit.

If the consumer wants to replace the product for any reason, the consumer shall bear all shipping and delivery costs to the shipping company

The price difference is calculated in the replaced product.

The store has the right to inspect the product before returning or replacing it to ensure its safety, and the status of the product entails approval or rejection.

Product Warranty Policy

There is no guarantee on products and misuse.

Shipping and Delivery Policy

Shipping and delivery period is from 15 to 20 working days, including manufacturing, inspection, packaging and processing for delivery

Note: If a defect is discovered in the examination and inspection stage, a new product will be made and thus there will be a delay from the above-mentioned date (the customer will be notified through WhatsApp)

Shipping is done through international companies, so the delivery period is beyond our control in unusual circumstances (wars - natural disasters - security strikes - official holidays)

The tracking number of a shipment will be sent to the customer via WhatsApp.

The shipment sent and the products do not include customs duties.